Service

AST prides itself on its service and availability to customers. No one is works harder when it comes to providing quality service and support to customers.

Our expert technicians are on call 24 hours a day, 365 days a year and are guaranteed to respond on-site with-in 2 hours for emergency service requests and with-in 24 hours for all regular customer requests for service.

Our vans are fully stock and equipped with the necessary tools, equipment, and materials to provide a complete and timely service call the first time.

AST stocks most of the products we sell for use as loaner equipment in case one of our customer’s system components becomes inoperable and needs to be sent out for repair. We can immediately replace it, thus allowing for minimal downtime of your system.

AST will provide training and assistance at no additional charge following the installation and up until the customer and/or designated users have a complete understanding of how to fully utilize and operate the equipment. Unlimited technical phone support is available to all customers 24hrs a day, 365 days a year.

All products installed by AST carry an extended manufacturer’s warranty for one year on all new equipment, including parts, service and labor, from the date of completed installation, except for instances of misuse, abuse and/or Acts of God.

Upon the expiration of the standard warranty period optional service contracts are available.